RETURNS & REFUNDS

If the fit is wrong, contact us within 14 days of delivery and we'll arrange an exchange for a different size of the same item. The item must be unworn, unwashed, and in its original condition.

You cover return shipping on a size exchange; we cover shipping the replacement back out to you.

If your order arrives damaged, misprinted, or is simply not what you ordered, contact us within 30 days of delivery with a photo of the item and the packing slip. We will replace it or refund it in full, including shipping, at no cost to you. You will not be asked to ship it back.

Because each item is made for you after you order, we cannot accept change-of-mind returns once production has started — typically within a few hours of ordering. If you contact us before your order enters production, we will cancel and refund it in full.

If a parcel is returned to us because the address was incomplete or incorrect, we'll reach out and reship it once you confirm the correct address. Reshipping is charged at cost. Please check your address carefully at checkout.

Approved refunds go back to the original payment method via Stripe. Once we issue it, allow 5–10 business days for your bank or card issuer to post it — that part is outside our control.

Downloadable and access-based products are non-refundable once delivered, except where the product is faulty or was not delivered at all.

Email millsmilliontv@gmail.com with your order number (it starts with MM- and is in your confirmation email), what went wrong, and a photo if the item is damaged. We aim to reply within two business days.

Nothing here limits your rights under Canadian consumer protection law or the consumer law of the country you ordered from.